1. Eligibility for Refunds

Refunds are available for items returned within 30 days of delivery, provided they are in their original condition (unused, unopened, with tags/packaging intact). Customized or personalized items are non-refundable unless defective.

2. Refund Process

To request a refund:

• Contact our support team with your order number and reason for return.

• Wait for approval and receive a return authorization number.

• Ship the item back using a trackable method (you are responsible for return shipping costs unless the item is defective).

• Once we receive and inspect the item, we will process the refund within 5–7 business days.

3. Refund Methods

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

4. Exceptions

• Items damaged due to misuse, neglect, or improper handling are not eligible for refunds.

• Digital products (e.g., e-books, software) are non-refundable once downloaded.

• Shipping fees are non-refundable unless the error is ours (e.g., wrong item shipped).

5. Questions

For refund inquiries, contact support at [email address].

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